1About us
This website belongs to Walaa Software Company (شركة الولاء للحلول البرمجية), referred to here as "the Company" or "we". This policy applies to this website and to our services: the Cash BRO point-of-sale system, automation and AI agents, apps, websites, online stores and digital menus.
2Information we collect
We collect only the information needed to provide our services:
- Contact information: Your name, mobile number, email, the service you need and your project details, when you contact us through the contact form or WhatsApp.
- Project data: The text, images, logos and information you send us to build your website, store, app or menu.
- Data in the systems you use: What you enter into Cash BRO or into the dashboards we build for you, such as products, sales, orders and customer accounts.
- Technical data: Basic information about your device and browser for security and performance purposes.
3How we use your information
- Contacting you about your request, project or inquiry.
- Delivering the agreed project, and providing technical support, training and updates.
- Migrating your data from your previous system when you ask us to.
- Protecting systems and preventing unauthorized use.
- Improving our services based on your feedback.
We don't use your data or your customers' data for any other purpose, and we only access it as far as needed to provide the service or support you request.
4Ownership of your data
Your data and your shop's and customers' data belong to you alone. You can request a copy at any time, or ask for it to be deleted when our relationship ends, as described in the terms and conditions.
5Sharing information
We do not sell or rent your data to anyone. We may share the minimum information only in the following cases:
- With trusted service providers we rely on for hosting, backups and messaging, and only as far as needed to run the service.
- If a competent official authority requires it by law.
- With your explicit consent.
6AI and automation
When we build an AI agent or automation flow for you, we use only the information you define, such as your product list and FAQs. We configure the agent to hand the chat to a staff member when needed, and we don't use your customers' conversations for any purpose outside your project.
7Data protection
We take reasonable technical and organizational measures to protect data, including:
- Daily backups of the systems we host.
- An encrypted connection between your device and the system.
- Specific permissions for each user, set by the account owner.
We advise you to keep passwords confidential and not share them with anyone.
8Data retention
We keep your data for as long as you work with us. When the relationship ends, we keep it for a reasonable period so you can retrieve it, then it is deleted at your request or as required by applicable law.
9Your rights
- Access the personal data we hold about you.
- Request correction of any inaccurate information.
- Request a copy of your data.
- Request deletion of your data, subject to legal requirements.
- Stop receiving marketing messages at any time.
To exercise any of these rights, contact us through the contact form or WhatsApp.
10Browser storage
This website does not use advertising trackers. The "Take a break" page may save your high scores in the games inside your browser only, and they never reach us. You can delete them from your browser settings at any time.
11External links
The website may contain links to other sites, such as WhatsApp, the Cash BRO website and social media. We are not responsible for the privacy policies of those sites.
12Changes to this policy
We may update this policy from time to time, and show the last updated date at the top of the page. When we make significant changes, we inform our clients.
13Contact us
For any question about this policy or your data, contact us through the contact page or via WhatsApp.