1Definitions
- The Company: Walaa Software Company (شركة الولاء للحلول البرمجية).
- Services: The Cash BRO point-of-sale system, automation and AI agents, mobile apps, websites, online stores, digital menus, and custom software solutions.
- Client: The person or business that contracts with us for a service.
- Agreement: The quote or written contract that defines the scope of work, timeline and costs.
2Use of this website
By using this website you agree to these terms. The content shown here is for introducing our services, and is not a quote or contractual commitment until an agreement is signed.
3Demo samples
The samples shown on the Our work are demo samples we designed for fictional brands to show the level of design and experience. They are not official websites of any entity, and actions in them (such as purchases, payments, bookings and login) are disabled and not carried out.
4Agreement and scope of work
- Work begins after a written agreement on the scope of work, timeline, costs and payment method.
- Any addition or change outside the scope of the agreement is agreed separately, with its effect on the timeline and cost made clear.
- Timelines depend on how quickly content and feedback arrive from the client.
5Payment
- Costs, payment method and payment dates are set in the agreement signed by both parties.
- For Cash BRO: the client pays for the software once when subscribing, then an annual fee for maintenance, technical support and updates.
- Prices do not include hardware or third-party fees (such as domain, hosting, app stores, payment gateways and WhatsApp messages), unless explicitly stated otherwise.
6Client responsibilities
- Providing the content and information needed for the project accurately and on time.
- Making sure the text, images and logos they send are owned by them or they are permitted to use them.
- Keeping passwords and login details for their account and their staff's accounts confidential.
- Using the systems lawfully, and not for any prohibited activity.
7Ownership
- After full payment, ownership of the design and content of your project transfers to you, and the domain, store accounts and service accounts are in your name.
- Your data entered into any system we build or run belongs to you, and you can request a copy at any time.
- The Cash BRO system and our general tools and software components remain the Company's property, and the client receives the right to use them under the agreement.
- We may show the project in our portfolio only with your approval.
8Delivery, training and support
- We deliver the project after reviewing it with you, and provide the training you and your team need.
- Technical support covers what is defined in the agreement or in the annual maintenance package.
- We provide daily backups for the systems we host ourselves.
9Third-party services
Some services rely on third parties such as hosting, app stores, payment gateways, WhatsApp and AI providers. We commit to setting them up in the best way, but these services are subject to their owners' terms, and we are not responsible for their outages or policy changes.
10Limitation of liability
We make every reasonable effort to keep our systems working properly and continuously. However, the Company is not liable for indirect damages resulting from misuse, failures of the client's hardware or internet, or third-party services. In all cases, the Company's liability does not exceed the amount the client paid for the service concerned.
11Ending the relationship
Either party may end the relationship as set out in the agreement. On termination, we hand you a copy of your data, and keep it for a reasonable period before deleting it in accordance with the Privacy policy.
12Changes to the terms
We may update these terms from time to time, and show the last updated date at the top of the page. Changes do not affect an agreement signed before them without the consent of both parties.
13Contact us
For any question about these terms, contact us through the contact page or via WhatsApp.